Raijin Help Center


What is Raijin?

Raijin is a cloud-based tool that simplifies the process of analyzing, organizing, collaborating on, and storing user research data. It enables its users to keep all user research data in one place, discover patterns and insights from qualitative data, and easily share findings with their entire organization.

How Raijin is organized

WorkspaceA database set up for you when you first sign up for an account.
For all users, the number of workspaces you can create is 2, but there is no limit to the number of workspaces you can join.

ProjectA sub-category within a workspace. A limited number of projects are allowed within one workspace based on your subscription plan.
For Personal plan users, the number of projects you can create in your workspace is 2.
For Business plan users, the number of projects you can create in your workspace is 4.

Ways to Organize Your Data

For Knowledge Sources

Custom FieldsA database set up for you when you first sign up for an account.

Filter SelectionA sub-category within a workspace. A limited number of projects are allowed within one workspace based on your subscription plan.
For Personal plan users, the number of projects you can create in your workspace is 2.
For Business plan users, the number of projects you can create in your workspace is 4.

For Extractions/Takeaways

Extraction/Takeaway TypesA database set up for you when you first sign up for an account.

TagboardsA sub-category within a workspace. A limited number of projects are allowed within one workspace based on your subscription plan.
For Personal plan users, the number of projects you can create in your workspace is 2.
For Business plan users, the number of projects you can create in your workspace is 4.

Troubleshooting & FAQ

I am unable to create an Analysis Report for a project I am in.

Check if you are an “Editor” instead of a “Viewer” by going to Account Settings > Role & Permissions. If the issue persists, contact Customer Support.

Terms of Use & Privacy Policy

Last Updated: 4 July 2024

User Terms of Use

Acceptance of TermsThese Terms of Service constitute a legally binding agreement between you and Raijin A.I. Pte. Ltd. (together with its affiliates, “Raijin A.I.”, “we,” “our” or “us”) governing your use of our products, services, mobile application (the “App”), and website (the “Site” and collectively with the foregoing, the “Services”).


These Terms of Service are effective as of the date you first click “I agree” (or similar button or checkbox) or use or access the Services, whichever is earlier. If you accept or agree to these Terms of Service on behalf of your employer or another legal entity, you represent and warrant that (i) you have full legal authority to bind your employer or such entity to these Terms of Services; (ii) you have read and understand these Terms of Service; and (iii) you agree to these Terms of Service on behalf of the party that you represent and any permitted users of such party. In such an event, “you” and “your” will refer and apply to your employer or such other legal entity.Any personal data you submit to us or which we collect about you is governed by our Privacy Policy (“Privacy Policy”), available at the "Privacy Policy" section below or at https://kizunna.com/terms/

1. Our ServicesWe provide a platform that can transcribe, summarize, analyze, and take action on conversations and notes, helping users easily share their conversations and automate their work.

2. Account, Password, Security, and Mobile Phone Use
You must register with Raijin A.I. and create an account to use the Services (an “Account”) and as part of that process you will be requested to provide certain information, including without limitation your name and email address. By using the Services, you agree to provide true, accurate, current, and complete information as prompted by the registration process and to maintain and promptly update the Account information to keep it accurate, current, and complete. You are the sole authorized user of your Account. You are responsible for maintaining the confidentiality of any log-in, password, and Account number provided by you or given to you by Raijin A.I. for accessing the Services. You are solely and fully responsible for all activities that occur under your password or Account. Raijin A.I. has no control over the use of any user’s Account and expressly disclaims any liability derived therefrom. Should you suspect that any unauthorized party may be using your password or Account or you suspect any other breach of security, you agree to contact Raijin A.I. immediately. The person signing up for the Services will be the contracting party (“Account Owner”) for the purposes of these Terms of Service and will be the person who is authorized to use any corresponding Account we provide to the Account Owner in connection with the Services; provided, however, that if you are signing up for the Services on behalf of your employer, your employer shall be the Account Owner. As the Account Owner, you are solely responsible for complying with these Terms of Service and only you are entitled to all benefits accruing thereto. Your Account is not transferable to any other person or account. You must immediately notify us of any unauthorized use of your password or identification or any other breach or threatened breach of our security or the security of your Account.

3. Billing and PaymentPayment and any other expenses must be paid through the third-party payment processing system (the “PSP”) as indicated on the Services. You may be required to register with the PSP, agree to terms of service of the PSP, provide your payment details to the PSP, and go through a vetting process at the request of the PSP to set up an account with the PSP (the “PSP Services Agreement”). By accepting these Terms of Service, you agree that you have downloaded or printed, and reviewed and agreed to, the PSP Services Agreement. Please note that Raijin A.I. is not a party to the PSP Services Agreement and that you, the PSP, and any other parties listed in the PSP Services Agreement are the parties to the PSP Services Agreement and that Raijin A.I. has no obligations, responsibility, or liability to any user or any other party under the PSP Services Agreement.All prices and fees displayed on the Services are exclusive of applicable federal, provincial, state, local, or other governmental sales, goods and services, or other taxes, fees, or charges now in force or enacted in the future (“Taxes”). Any applicable Taxes are based on the rates applicable to the billing address you provide to us and will be calculated at the time a transaction is charged to your Account. Unless otherwise indicated, all prices, fees, and other charges are in U.S. dollars, and all payments shall be in U.S. currency.

4. User Content“User Content” is defined as any content, information, and materials that may be textual, audio, or visual that you provide, submit, upload, publish, or make otherwise available to the Services and other users. You are the only one who is in charge of User Content. You agree that you are the only one responsible for the User Content you send, transmit, display, or upload while using the Services. You are also responsible for following all laws that apply to the User Content, including, but not limited to, any laws that require you to get permission from a third party to use the User Content and to give proper notices of third-party rights. You promise and guarantee that you have the right to upload the User Content to the Services and that doing so does not violate or infringe on the rights of any third party. Under no circumstances will Raijin A.I. be responsible for (a) User Content that is sent or viewed while using the Services, (b) errors or omissions in the User Content, or (c) any loss or damage of any kind caused by the unauthorized use of, access to, or denial of access to User Content. Raijin A.I. is not responsible for any User Content, but it has the right to delete any User Content at any time without notice if it breaks any of the rules in this agreement or the law. You keep the right to copy User Content and any other rights you already have. Raijin A.I. is a passive conduit for your online distribution and publication of your User Content.

You hereby represent and warrant to Raijin A.I. that your User Content:

  • Is not involved in the creation or development of User Content.
  • Disclaims any responsibility for User Content.Cannot be liable for claims arising out of or relating to User Content.
  • Is not obligated to monitor, review, or remove User Content, but reserves the right to limit or remove User Content on the Services at its sole discretion.

You acknowledge and agree that Raijin A.I.:

  • Will not be false, inaccurate, incomplete, or misleading.Will not infringe on any third party’s copyright, patent, trademark, trade secret, or other proprietary right or rights of publicity, personality, or privacy.
  • Will not violate any law, statute, ordinance, or regulation (including without limitation those governing export control, consumer protection, unfair competition, anti-discrimination, false advertising, anti-spam, or privacy).
  • Will not be defamatory, libelous, unlawfully threatening, or unlawfully harassing.
  • Will not be obscene or contain pornography (including but not limited to child pornography) or be harmful to minors.
  • Will not facilitate human trafficking.
  • Will not support terrorism or terrorist organizations.
  • Will not be fraudulent, false, or misleading.
  • Will not be defamatory, harassing, threatening, or abusive, which includes any activity that reflects hatred against others based on race, religion, ethnicity, national origin, gender, or sexual orientation.
  • Will not send unauthorized messages, advertising, or spam, including unsolicited promotional or commercial content or other mass solicitation materials.
  • Will not misrepresent your identity or affiliation with any entity or organization, or impersonate any other person.
  • Will not harvest, collect, or gather user data without consents.
  • Will not contain any viruses, Trojan Horses, worms, time bombs, cancelbots, or other computer programming routines that are intended to damage, detrimentally interfere with, surreptitiously intercept, or expropriate any system, data, or personal information.
  • Will not represent you as being employed or directly engaged by or affiliated with Raijin A.I. or purport you to act as a representative or agent of Raijin A.I..
  • Will not create liability for Raijin A.I. or cause Raijin A.I. to lose (in whole or in part) the services of its ISPs or other suppliers.

You are responsible for compliance with all recording laws. You may choose to record certain meetings in Raijin A.I.. By using the Services, you are giving Raijin A.I. consent to store recordings for any or all Raijin A.I. meetings or webinars that you join, if such recordings are stored in Raijin A.I.’ systems. You will receive a notification (visual or otherwise) when recording is enabled. If you do not consent to being recorded, you can choose to leave the meeting.

5. Representations and WarrantiesYou represent and warrant that:

  • You are 18 years of age or older or are at least of the legally required age in the jurisdiction in which you reside and are otherwise capable of entering into binding contracts.
  • You have the right, authority, and capacity to enter into this Agreement and to abide by the terms and conditions of this Agreement, and that you will so abide.
  • You have read, understand, and agree to be bound by these Terms of Service and the Privacy Policy in order to access and use the Services.
  • You will act professionally and responsibly in your interactions with other users.
  • When using or accessing the Services, you will act in accordance with any applicable local, state, or federal law or custom and in good faith.

You agree not to engage in any of the following prohibited activities:

  • Copying, distributing, or disclosing any part of the Services in any medium other than as allowed by the Services and these Terms of Service.
  • Using any automated system (other than any functionalities of the Services), including without limitation “robots,” “spiders,” “offline readers,” etc., to access the Services.
  • Transmitting spam, chain letters, or other unsolicited email or attempting to phish, pharm, pretext, spider, crawl, or scrape.
  • Attempting to interfere with, compromise the system integrity or security, or decipher any transmissions to or from the servers running the Services.
  • Violating any international, federal, provincial, or state regulations, rules, laws, or local ordinances.
  • Conducting any unlawful purposes or soliciting others to perform or participate in any unlawful acts.
  • Uploading invalid data, viruses, worms, or other software agents through the Services.
  • Infringing upon or violating our intellectual property rights or the intellectual property rights of others.
  • Impersonating another person or otherwise misrepresenting your affiliation with a person or entity, conducting fraud, hiding, or attempting to hide your identity.
  • Harassing, insulting, harming, abusing, defaming, abusing, harassing, stalking, threatening, intimidating, or otherwise violating the legal rights (such as of privacy and publicity) of any other users or visitors of the Services or staff member of Raijin A.I..
  • Interfering with or any activity that threatens the performance, security, or proper functioning of the Services.
  • Uploading or transmitting viruses or any other type of malicious code.
  • Attempting to decipher, decompile, disassemble, or reverse engineer any of the software or algorithms used to provide the Services.
  • Bypassing the security features or measures we may use to prevent or restrict access to the Services, including without limitation features that prevent or restrict use or copying of any content or enforce limitations on use of the Services or the content therein.
  • Attempting to access unauthorized Accounts or to collect or track the personal information of others.
  • Using the Services for any purpose or in any manner that infringes the rights of any third party.
  • Encouraging or enabling any other individual to do any of the foregoing.

You hereby warrant and represent that, other than as fully and promptly disclosed to Raijin A.I. as set forth below, you do not have any motivation, status, or interest which Raijin A.I. may reasonably wish to know about in connection with the Services, including without limitation, if you are using or will or intend to use the Services for any journalistic, investigative, or unlawful purpose. You hereby warrant and represent that you will promptly disclose to Raijin A.I. in writing any such motivation, status, or interest, whether existing prior to registration or as arises during your use of the Services.

6. Technology Services
Artificial Intelligence Services
For certain services, Raijin A.I. may employ Artificial Intelligence (AI) or other similar technologies, which may include the processing of user data. Raijin A.I. will take reasonable means to preserve the privacy and security of such data, but Raijin A.I. is not liable for any loss or harm resulting from the user's use of AI or similar technologies. By utilizing Raijin A.I.' services, the user understands and accepts the risks involved with the use of AI or similar technologies and agrees to indemnify and hold Raijin A.I. harmless for any claims, damages, or losses resulting from such usage.

Private Cloud ServicesThe Private Cloud user acknowledges and agrees that all Personal User Information (PII), Protected Health Information (PHI), User Content, Organizational Strategies, and Confidential Information collected, accessed, or processed via the Raijin A.I. Private Cloud will be kept strictly confidential and protected. Raijin A.I..ai, as the supplier of the Private Cloud solution, shall only access and process the user's sensitive data with the user's express permission and solely for the agreed-upon services. The user is entirely responsible for maintaining the secrecy and security of its personal information and for adhering to all applicable data privacy and security legislation. The Private Cloud user understands and accepts that he or she is solely responsible for the availability and uptime of the Raijin A.I. Private Cloud solution. The user is responsible for administering and monitoring the Private Cloud solution, including keeping adequate backups, disaster recovery plans, and security protocols. Raijin A.I..ai will provide the required infrastructure and assistance to ensure that the Private Cloud solution is operational. Raijin A.I..ai is not liable for any damages or losses resulting from outage or unavailability of the Private Cloud service as a result of inadequate management and monitoring by the user.

7. Termination and SuspensionYou may cancel and delete your Account at any time by either using the features on the Services to do so (if applicable and available) or by written notice to sales@raijin.ai. After cancellation your profile will be purged and, you will no longer have access to your Account, your profile or any other information through the Services. The provisions of these Terms of Service which by their intent or meaning intended to survive such termination, including without limitation the provisions relating to disclaimer of warranties, limitations of liability, and indemnification, shall survive any termination of these Terms of Service and any termination of your use of or subscription to the Services and shall continue to apply indefinitely.

At any time and for any reason, we have the right to deny access to the Services to anybody. If Raijin A.I. is investigating you or believes you have violated any of the terms of this Agreement, we may prevent you from accessing the Services or restrict how much of them you can use. We'll inform you in writing or by email. This notice of termination or limitation shall be effective immediately. You cannot register for and create a new Account in the name of a third party, a fake or borrowed name, or your own identity if Raijin A.I. terminates or restricts your ability to use the Services due to this section, even if you are acting on their behalf. Even after your right to use the Services is terminated or limited, this Agreement will remain enforceable against you. Raijin A.I. reserves the right to take appropriate legal action, including but not limited to pursuing arbitration in accordance with Section 14 of these Terms of Service. Raijin A.I. reserves the right to modify or discontinue, temporarily or permanently, all or any portion of the Services at its sole discretion. Raijin A.I. is not liable to you for any modification or discontinuance of all or any portion of the Services. Raijin A.I. has the right to restrict anyone from completing registration as a user if Raijin A.I. believes such a person may threaten the safety and integrity of the Services, or if, in Raijin A.I.’ discretion, such restriction is necessary to address any other reasonable business concern. Following the termination or cancellation of your Account (as defined below), we reserve the right to delete all your data, including any User Content, in the normal course of operation. Your data cannot be recovered once your Account is terminated or canceled.

8. Links to Third-Party WebsitesFrom time to time, the app may have links to sites outside of it. These sites may have links to offers and promotions from third parties. We put these in so that you can find information, products, or services that you might find helpful or interesting. We are not responsible for what is on these sites or what they offer, and we can't promise that they will always be up and running. Just because we have links to these other sites doesn't mean that we support or work with the people who run or promote them. The terms and conditions of use and privacy policies for any website controlled, owned, or run by a third party tell you how to use that website. You use these websites run by other people at your own risk. Raijin A.I. makes it clear that it is not responsible for anything that happens because you use or look at websites or other content linked from the Services. You agree to not hold Raijin A.I. responsible for anything that might happen if you click on a link on the Services.

As part of the way the Services work, you can link your Account with online accounts you may have with third-party service providers like Google (each such account, a "Third-Party Account") by either:

  • Providing your Third-Party Account login information through the Services; or
  • Allowing Raijin A.I. to access your Third-Party Account, as permitted by the terms and conditions that govern your use of each Third-Party Account.

You promise that you have the right to give Raijin A.I. your Third-Party Account login information and/or give Raijin A.I. access to your Third-Party Account, without breaking any of the terms and conditions that govern your use of the applicable Third-Party Account and without requiring Raijin A.I. to pay any fees or making Raijin A.I. subject to any usage limits set by such third-party service providers. By giving Raijin A.I. access to any Third-Party Accounts, you agree to the following:

  • Raijin A.I. may access, make available, and store (if applicable) any content that you have provided to and stored in your Third-Party Account ("SNS Content") so that it is available on and through the Services via your Account, including, but not limited to, any friend lists; and
  • Raijin A.I. may send and receive additional information to your Third-Party Account to the extent you are no longer the account holder.

Unless these Terms of Service say something different, all SNS content, if any, is considered to be User Content. Depending on the Third-Party Accounts you choose and the privacy settings you've made in those Third-Party Accounts, personally identifiable information that you post to your Third-Party Accounts may be available on and through your Account on the Services. Please note that SNS Content may no longer be available on and through the Services if a Third-Party Account or an associated service becomes unavailable or if Raijin A.I.' access to a Third-Party Account is cut off by the third-party service provider. As explained below, you will be able to turn off the link between your Account on the Services and your Third-Party Accounts at any time.

PLEASE NOTE THAT YOUR RELATIONSHIP WITH THE THIRD-PARTY PROVIDERS ASSOCIATED WITH YOUR THIRD-PARTY ACCOUNTS IS GOVERNED SOLELY BY YOUR AGREEMENT(S) WITH SUCH THIRD PARTY PROVIDERS. Raijin A.I. doesn't try to check any SNS Content for accuracy, legality, or lack of infringement, among other things, and Raijin A.I. isn't responsible for any SNS Content.

9. Intellectual Property RightsAll text, graphics, editorial content, data, formatting, graphs, designs, HTML, look and feel, photographs, music, sounds, images, software, videos, designs, trademarks, logos, typefaces, and other content (collectively “Proprietary Material”) that users see or read through the Services is owned by Raijin A.I., excluding User Content, which users hereby grant Raijin A.I. a license to use as set forth herein. Proprietary Material is protected in all forms, media, and technologies now known or hereinafter developed. Raijin A.I. owns all Proprietary Material, as well as the coordination, selection, arrangement, and enhancement of such Proprietary Materials as a Collective Work under the United States Copyright Act, as amended. The Proprietary Material is protected by the domestic and international laws governing copyright, patents, and other proprietary rights. You may not copy, download, use, redesign, reconfigure, or retransmit anything from the Services without Raijin A.I.’ express prior written consent and, if applicable, the holder of the rights to the User Content. Any use of such Proprietary Material, other than as permitted therein, is expressly prohibited without the prior permission of Raijin A.I. and, if applicable, the holder of the rights to the User Content. The service marks and trademarks of Raijin A.I., including without limitation Raijin A.I. and Raijin A.I. logos, are service marks owned by Raijin A.I.. Any other trademarks, service marks, logos, and/or trade names appearing via the Services are the property of their respective owners. You may not copy or use any of these marks, logos, or trade names without the express prior written consent of the owner. Additionally, you may choose to or we may invite you to submit comments, ideas, or feedback about the Services, including without limitation about how to improve our services or our products (“Feedback”). By submitting any Feedback, you agree that your disclosure is gratuitous, unsolicited, and without restriction and will not place Raijin A.I. under any fiduciary or other obligation, and that we are free to use the Feedback without any additional compensation to you, and/or to disclose the Feedback on a non-confidential basis or otherwise to anyone. You further acknowledge that, by acceptance of your submission, Raijin A.I. does not waive any rights to use similar or related Feedback previously known to Raijin A.I., developed by its employees, or obtained from sources other than you. You acknowledge that all email and other correspondence that you submit to us shall become our sole and exclusive property. In addition, Raijin A.I. retains all rights to aggregated and anonymous data derived from your use of the Service, with the understanding that such data will not be identifiable as belonging to or emanating from you nor will such data contain information that directly or indirectly identifies you or any other person (natural or otherwise).

Subject to the terms and conditions hereof, you are hereby granted a limited, nonexclusive, nontransferable, freely revocable, right to access and use the Services. We may terminate this right at any time for any reason or no reason. The Services and all materials therein or transferred thereby, including, without limitation, software, images, text, graphics, illustrations, logos, patents, trademarks, service marks, reports generated by the Services, and copyrights (the “Raijin A.I. Content”), and all Intellectual Property Rights (as defined below) related thereto, are the exclusive property of Raijin A.I. or, as applicable, its licensors. Except as explicitly provided herein, nothing in this Agreement shall be deemed to create a license or other right in or under any such Intellectual Property Rights, and you agree not to sell, license, rent, modify, publicly distribute, publicly transmit, publicly display, publicly perform, publish, adapt, edit or create derivative works from any materials or content accessible on the Services. Use of the Raijin A.I. Content or materials on the Services for any purpose not expressly permitted by this Agreement is strictly prohibited. For the purposes of this Agreement, “Intellectual Property Rights” means all patent rights, copyright rights, mask work rights, moral rights, rights of publicity, trademark, trade dress and service mark rights, goodwill, trade secret rights and other intellectual property rights as may now exist or hereafter come into existence, and all applications therefore and registrations, renewals and extensions thereof, under the laws of any state, country, territory or other jurisdiction.

Your use of the Services and the related licenses granted hereunder are also conditioned upon your strict adherence to the letter and spirit of the various applicable guidelines and any end user licenses associated with your use of the App. Raijin A.I. may modify such guidelines in its sole discretion at any time. Raijin A.I. reserves the right to terminate your Account and access to the Services if it determines that you have violated any such applicable guidelines.

10. Copyright Complaints and Copyright AgentRaijin A.I. respects the intellectual property of others and expects users to do the same. If you believe, in good faith, that any materials provided on or in connection with the Services infringe upon your copyright or other intellectual property right, please send the following information to Raijin A.I.’ Copyright Agent at sales@raijin.ai or 160 Robinson Road #14-04 Singapore Business Federation Center Singapore, 068914:

  • A description of the copyrighted work that you claim has been infringed, including the URL (Internet address) or other specific location on the Services where the material you claim is infringed is located. Include enough information to allow Raijin A.I. to locate the material, and explain why you think an infringement has taken place;
  • A description of the location where the original or an authorized copy of the copyrighted work exists -- for example, the URL (Internet address) where it is posted or the name of the book in which it has been published;
  • Your address, telephone number, and email address;
  • A statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law;
  • A statement by you, made under penalty of perjury, that the information in your notice is accurate, and that you are the copyright owner or authorized to act on the copyright owner’s behalf; and
  • An electronic or physical signature of the owner of the copyright or the person authorized to act on behalf of the owner of the copyright interest.

11. Confidential InformationYou acknowledge that Confidential Information (as defined below) is a valuable, special, and unique asset of Raijin A.I. and agree that you will not disclose, transfer, use (or seek to induce others to disclose, transfer, or use) any Confidential Information for any purpose other than using the Services in accordance with these Terms of Service. If relevant, you may disclose the Confidential Information to your authorized employees and agents provided that they are also bound to maintain the confidentiality of Confidential Information. You shall promptly notify Raijin A.I. in writing of any circumstances that may constitute unauthorized disclosure, transfer, or use of Confidential Information. You shall use best efforts to protect Confidential Information from unauthorized disclosure, transfer, or use. You shall return all originals and any copies of any and all materials containing Confidential Information to Raijin A.I. upon termination of this Agreement for any reason whatsoever.

The term “Confidential Information” shall mean any and all of Raijin A.I.’ trade secrets, confidential and proprietary information, and all other information and data of Raijin A.I. that is not generally known to the public or other third parties who could derive value, economic or otherwise, from its use or disclosure. Confidential Information shall be deemed to include technical data, know-how, research, product plans, products, services, customers, markets, software, developments, inventions, processes, formulas, technology, designs, drawings, engineering, hardware configuration information, marketing, finances, strategic, and other proprietary and confidential information relating to Raijin A.I. or Raijin A.I.’ business, operations, or properties, including information about Raijin A.I.’ staff, users, or partners, or other business information disclosed directly or indirectly in writing, orally or by drawings or observation.


13. IndemnificationYou hereby agree to indemnify, defend, and hold harmless Raijin A.I. and its officers, directors, employees, agents, attorneys, insurers, successors, and assigns (the “Indemnified Parties”) from and against any and all Liabilities incurred in connection with:

  • Your use or inability to use the Services,
  • Your breach or violation of this Agreement,
  • Your violation of any law, or the rights of any user or third party, and
  • Any content submitted by you or using your Account to the Services, including, but not limited to the extent such content may infringe on the intellectual rights of a third party or otherwise be illegal or unlawful.

You also agree to indemnify the Indemnified Parties for any Liabilities resulting from your use of software robots, spiders, crawlers, or similar data gathering and extraction tools, or any other action you take that imposes an unreasonable burden or loan on our infrastructure. Raijin A.I. reserves the right, in its own sole discretion, to assume the exclusive defense and control at its own expense of any matter otherwise subject to your indemnification. You will not, in any event, settle any claim or matter without the prior written consent of Raijin A.I..

14. Dispute Resolution – Arbitration & Class Action Waiver

You agree that, in the event any dispute or claim arises out of or relating to your use of the Services, you will contact us at sales@raijin.ai and you and Raijin A.I. will attempt in good faith to negotiate a written resolution of the matter directly. You agree that if the matter remains unresolved for 30 days after notification (via certified mail or personal delivery), such matter will be deemed a “Dispute” as defined below. Except for the right to seek injunctive or other equitable relief described under the “Binding Arbitration” section below, should you file any arbitration claims, or any administrative or legal actions without first having attempted to resolve the matter by mediation, then you agree that you will not be entitled to recover attorneys' fees, even if you may have been entitled to them otherwise.

Binding ArbitrationYou and Raijin A.I. agree that any dispute, claim, or controversy arising out of or relating to this Agreement or to your use of the Services (collectively “Disputes”) will be settled by binding arbitration, except that each party retains the right to seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of a party’s copyrights, trademarks, trade secrets, patents, or other intellectual property rights. This means that you and Raijin A.I. both agree to waive the right to a trial by jury. Notwithstanding the foregoing, you may bring a claim against Raijin A.I. in “small claims” court, instead of by arbitration, but only if the claim is eligible under the rules of the small claims court and is brought in an individual, non-class, and non-representative basis, and only for so long as it remains in the small claims court and in an individual, non-class, and non-representative basis.

Class Action WaiverYou and Raijin A.I. agree that any proceedings to resolve Disputes will be conducted on an individual basis and not in a class, consolidated, or representative action. This means that you and Raijin A.I. both agree to waive the right to participate as a plaintiff as a class member in any class action proceeding. Further, unless you and Raijin A.I. agree otherwise in writing, the arbitrator in any Dispute may not consolidate more than one person’s claims and may not preside over any form of class action proceeding.

Arbitration Process
A party who desires to initiate the arbitration must provide the other party with a written Demand for Arbitration as specified in the AAA Rules. The arbitrator will be either a retired judge or an attorney licensed to practice law in the state of Singapore.

Arbitration Location and ProcedureUnless you and Raijin A.I. agree otherwise, the seat of the arbitration shall be in Singapore. If your claim does not exceed USD$10,000, then the arbitration will be conducted solely on the basis of documents you and Raijin A.I. submit to the arbitrator, unless you request a hearing and the arbitrator then determines that a hearing is necessary. If your claim exceeds USD$10,000, your right to a hearing will be determined by Singapore law. Hearings may be conducted by telephone or video conference, if requested and agreed to by the parties.

Arbitrator’s Decision and Governing Law
The arbitrator shall apply Singapore law and applicable statutes of limitations, and shall honor claims of privilege recognized by law.

FeesEach party’s responsibility to pay the arbitration filing, administrative, and arbitrator fees will depend on the circumstances of the arbitration.

15. Governing LawExcept as provided in Section 14 or expressly provided in writing otherwise, this Agreement and your use of the Services will be governed by, and will be construed under, the laws of the Republic of Singapore, without regard to choice of law principles. This choice of law provision is only intended to specify the use of Singapore law to interpret this Agreement.

16. No Agency; No EmploymentNo agency, partnership, joint venture, employer-employee, or franchiser-franchisee relationship is intended or created by this Agreement.

17. General ProvisionsThis Agreement constitutes the complete and exclusive agreement between you and Raijin A.I. with respect to its subject matter, This agreement is legally binding unless otherwise noted by Raijin A.I.. The provisions of this Agreement are intended to be interpreted in a manner which makes them valid, legal, and enforceable. Except for the “Class Action Waiver” in Section 14, in the event any provision is found to be partially or wholly invalid, illegal or unenforceable, (i) such provision shall be modified or restructured to the extent and in the manner necessary to render it valid, legal, and enforceable or, (ii) if such provision cannot be so modified or restructured, it shall be excised from the Agreement without affecting the validity, legality, or enforceability of any of the remaining provisions. This Agreement may not be assigned or transferred by you without our prior written approval. We may assign or transfer this Agreement without your consent, including but not limited to assignments:

  • To a parent or subsidiary,
  • To an acquirer of assets, or
  • To any other successor or acquirer. Any assignment in violation of this section shall be null and void.

18. Changes to this Agreement and the ServicesRaijin A.I. reserves the right, at its sole and absolute discretion, to change, modify, add to, supplement, suspend, discontinue, or delete any of the terms and conditions of this Agreement (including these Terms of Service and Privacy Policy) and review, improve, modify or discontinue, temporarily or permanently, the Services or any content or information through the Services at any time, effective with or without prior notice and without any liability to Raijin A.I.. Raijin A.I. will endeavor to notify you of material changes by email but will not be liable for any failure to do so. If any future changes to this Agreement are unacceptable to you or cause you to no longer be in compliance with this Agreement, you must terminate and immediately stop using the Services. Your continued use of the service after any and all modifications represents your acceptance of the agreement. In addition, Raijin A.I. may place restrictions on your use of specific features or limit your access to all or a portion of the services.

19. No Rights of Third PartiesNone of the terms of this Agreement are enforceable by any persons who are not a party to this Agreement.

20. Notices and Consent to Receive Notices ElectronicallyYou consent to receive any agreements, notices, disclosures, and other communications (collectively, “Notices”) to which this Agreement refers electronically including without limitation by email or by posting Notices on this Site. You agree that all Notices that we provide to you electronically satisfy any legal requirement that such communications be in writing. Unless otherwise specified in this Agreement, all notices under this Agreement will be in writing and will be deemed to have been duly given when received, if personally delivered or sent by certified or registered mail, return receipt requested; when receipt is electronically confirmed, if transmitted by facsimile or email; or the day after it is sent, if sent for next-day delivery by a recognized overnight delivery service.

21. Contacting UsIf you have any questions about these Terms of Service or about the Services, please contact us by email at sales@raijin.ai or by mail to Raijin A.I. Pte. Ltd., 160 Robinson Road #14-04 Singapore Business Federation Center Singapore, 068914.

Privacy Policy

This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.
We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.

Interpretation and Definitions

InterpretationThe words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

DefinitionsFor the purposes of this Privacy Policy:

  • Account means a unique account created for You to access our Service or parts of our Service.
  • Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Raijin A.I. Pte. Ltd..
  • Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.
  • Country refers to Singapore.
  • Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.
  • Personal Data is any information that relates to an identified or identifiable individual.
  • Service refers to the Website.
  • Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.
  • Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
  • Website refers to the pages that are accessible from raijin.ai or kizunna.com.
  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Collecting and Using Your Personal Data

Types of Data Collected

Personal DataWhile using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

  • Usage Data

Usage DataUsage Data is collected automatically when using the Service.Usage Data may include information such as Your Device’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.

We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.

Tracking Technologies and CookiesWe use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Service. The technologies We use may include:

  • Cookies or Browser Cookies. A cookie is a small file placed on Your Device. You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Service. Unless you have adjusted Your browser setting so that it will refuse Cookies, our Service may use Cookies.
  • Flash Cookies. Certain features of our Service may use local stored objects (or Flash Cookies) to collect and store information about Your preferences or Your activity on our Service. Flash Cookies are not managed by the same browser settings as those used for Browser Cookies. For more information on how You can delete Flash Cookies, please read “Where can I change the settings for disabling, or deleting local shared objects?” available at https://helpx.adobe.com/flash-player/kb/disable-local-shared-objects-flash.html#main_Where_can_I_change_the_settings_for_disabling__or_deleting_local_shared_objects_
  • Web Beacons. Certain sections of our Service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity).

Cookies can be “Persistent” or “Session” Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser. Learn more about cookies:Cookies by PrivacyPolicies Generator
We use both Session and Persistent Cookies for the purposes set out below:

  • Necessary / Essential Cookies
    Type: Session Cookies
    Administered by: Us
    Purpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services.
  • Cookies Policy / Notice Acceptance Cookies
    Type: Persistent Cookies
    Administered by: Us
    Purpose: These Cookies identify if users have accepted the use of cookies on the Website.
  • Functionality Cookies
    Type: Persistent Cookies
    Administered by: Us
    Purpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website.

For more information about the cookies we use and your choices regarding cookies, please visit our Cookies Policy or the Cookies section of our Privacy Policy.

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

  • To provide and maintain our Service, including to monitor the usage of our Service.
  • To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.
  • For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.
  • To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application’s push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.
  • To provide You with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.
  • To manage Your requests: To attend and manage Your requests to Us.
  • For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred.
  • For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.

We may share Your personal information in the following situations:

  • With Service Providers: We may share Your personal information with Service Providers to monitor and analyze the use of our Service, to contact You.
  • For business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company.
  • With Affiliates: We may share Your information with Our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include Our parent company and any other subsidiaries, joint venture partners or other companies that We control or that are under common control with Us.
  • With business partners: We may share Your information with Our business partners to offer You certain products, services or promotions.
  • With other users: when You share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside.
  • With Your consent: We may disclose Your personal information for any other purpose with Your consent.

Retention of Your Personal Data

The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.

Transfer of Your Personal Data

Your information, including Personal Data, is processed at the Company’s operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.

Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.

The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy.

Disclosure of Your Personal Data

Business TransactionsIf the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.

Law EnforcementUnder certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Other Legal RequirementsThe Company may disclose Your Personal Data in the good faith belief that such action is necessary to:

  • Comply with a legal obligation
  • Protect and defend the rights or property of the Company
  • Prevent or investigate possible wrongdoing in connection with the Service
  • Protect the personal safety of Users of the Service or the public
  • Protect against legal liability

Security of Your Personal Data

The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.

Children’s Privacy

Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers.

If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent’s consent before We collect and use that information.

Links to Other Websites

Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party’s site. We strongly advise You to review the Privacy Policy of every site You visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Changes to This Privacy Policy

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.

We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the “Last updated” date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, You can contact us by email at sales@raijin.ai.